How MCW Log Protects Your Privacy
SSL Encryption
Every transaction and communication on MCW Log is protected with 256-bit SSL encryption, ensuring that no one can intercept or steal your data in transit.
Your Data Is Never Sold
MCW Log never sells your personal information to third parties. Your name, phone number, or financial details are not used for marketing purposes.
Purpose-Based Collection
We only collect information necessary to provide our services. No unnecessary data is requested, and you can request deletion of your data at any time.
Transparent Data Use
You are always informed about how your data is being used. Your consent is obtained before any cookies, analytics, or marketing tools are applied.
Secure Storage
Your data is stored encrypted on secure servers. Regular security audits are conducted, and any data breach is addressed immediately.
Your Control
You can view, edit, or delete your information at any time. MCW Log gives you full control over your own data.
Your Privacy Matters to Us
MCW Log has established this privacy policy to ensure full transparency about how your data is managed. By using the platform, you agree to this policy.
Introduction & Scope
MCW Log is a Bangladesh-based online gaming and Sports Betting platform. Providing our services requires us to collect certain personal information from you. This Privacy Policy explains what that information is, why it is collected, and what rights you have.
This policy applies to your interactions with MCW Log through our website, mobile app, and any other digital channels. By using MCW Log's services, you agree to this policy.
Please Note: You will be notified by email or via an in-platform notification whenever significant changes are made to this policy.
What information we collect
MCW Log collects data through various methods and in various forms. A detailed breakdown is provided below:
A. Information provided at registration
- Full name & date of birth
- Mobile Number & Email Address
- National ID number (for KYC verification)
- Address & district
- Preferred Payment Method
B. Automatically Collected Information
- IP address & device type
- Browser Information & Operating System
- Time spent on each page of the platform
- Login & logout timestamps
- Gaming History & Betting Patterns
C. Transaction-related information
- Deposit & withdrawal amounts and timestamps
- Mobile Pay/Nagad/Rocket Transaction Reference
- Bonus usage & wagering information
| Data type | Purpose of collection | Retention Period |
|---|---|---|
| Identity Information | Account Creation & KYC | 5 years after account closure |
| Payment Information | Transaction processing | 7 years (as required by law) |
| Gaming History | Service Improvement & Security | 3 years |
| Device Information | Security & Fraud Prevention | 1 Year |
| Cookie Information | Session & Preference Storage | End of session or 30 days |
How Your Information Is Used
MCW Log uses your information only for specific, legitimate purposes — never for anything unrelated or unauthorized.
- Service delivery: For account creation, payment processing, and personalizing your gaming experience.
- Security assurance: To detect fraud, prevent multiple accounts, and monitor suspicious activity.
- Legal Obligations: For KYC verification, anti-money laundering compliance, and regulatory reporting.
- Contact: To send important updates, transaction confirmations, and support-related messages.
- Service Improvement: For analyzing platform performance and planning new features.
- Responsible Gaming: To identify unusual gaming patterns and offer assistance where needed.
MCW Log does not use your personal information to serve third-party advertisements.
Data Storage & Retention
MCW Log stores your information on secure servers. Retention periods depend on the type of data and applicable legal requirements.
- Data for active accounts is retained until the account is closed.
- Financial transaction records are retained for up to 7 years as required by law.
- KYC documents are retained for 5 years after account closure.
- Once the designated retention period expires, data is securely deleted.
Per your request: Unless legally required to retain it, you may request deletion of your data at any time.
Sharing Information with Third Parties
MCW Log never sells your personal information. However, limited data may be shared in specific circumstances:
- Game Provider: Only the information necessary to operate games is shared with providers such as Pragmatic Play and Evolution Gaming.
- Payment processors: Information is shared with Mobile Pay, Nagad, or Rocket solely to complete transactions.
- Law Enforcement: Data may be disclosed to authorities under a court order or other legal obligation.
- Auditors & regulators: Limited data is shared with licensing authorities during regulatory audits.
All third parties with whom data is shared are contractually bound to uphold MCW Log's privacy standards.
Cookie Policy
MCW Log uses cookies and similar technologies to enhance your platform experience. Cookies are small text files stored in your browser.
Types of cookies we use
- Essential Cookies: To maintain login sessions and ensure platform security — the platform cannot function without these.
- Functional cookies: To remember your language, preferences, and settings.
- Analytics Cookies: To understand which pages on the platform are most visited (no individuals are identified).
You can manage cookies through your browser settings. However, disabling essential cookies may affect the platform's functionality.
Tip: To manage cookie settings on a mobile browser, go to your browser's Settings → Privacy → Cookies.
Security Measures
MCW Log uses industry-leading security technology to protect your information:
- 256-bit SSL/TLS encryption — applied to all data transfers.
- Data encryption at rest — information stored on our servers is encrypted.
- Two-factor authentication (2FA) is available.
- Regular penetration testing and security audits.
- Automatic alerts are triggered on suspicious login attempts.
- Internal staff access to data is strictly controlled.
MCW Log will never ask for your password or OTP via email, SMS, or phone. Anyone who does is a fraudster.
Your Rights
As a MCW Log member, you have full rights over your own data:
Right to Access
You can request to see what information MCW Log holds about you.
Right to Rectification
You can request corrections to any inaccurate or outdated information.
Right to Deletion
You can request deletion of your data unless we are legally required to retain it.
Right to Portability
You can request a copy of your data in a standard, portable format.
Right to Restrict Processing
You can object to your data being used for specific purposes.
Right to Withdraw Consent
You may withdraw any previously given marketing consent at any time.
To exercise these rights: Reach our support team via live chat or support@mcwlog.comto send us an email. We will respond within 30 days of receiving your request.
Child Data Protection
MCW Log strictly does not provide services to anyone under 18. Collecting information from minors is never done — this is a non-negotiable policy on our platform.
- Age is verified at the point of registration.
- Age is verified during the KYC process.
- Any account suspected of belonging to a minor is subject to immediate review.
- If a minor's information is collected inadvertently, it is deleted immediately.
If a parent or guardian believes their child's information has been collected by mistake, please notify our support team immediately.
International Data Transfers
MCW Log works with international game providers and payment systems, which means your data may in some cases be processed on servers outside of Bangladesh.
- Appropriate safeguards are always in place for any international data transfers.
- Third-party servers are contractually bound to comply with MCW Log's security standards.
- Sensitive financial information is always transferred in encrypted form.
Policy Changes
MCW Log may update this Privacy Policy when necessary. In the event of changes:
- The "Last Updated" date at the top of the page will be revised.
- All members will be notified by email of any significant changes.
- Sufficient notice will be provided before any changes take effect.
- Continued use of the platform after any changes constitutes acceptance of the updated policy.
Contact
For any privacy-related questions or requests, please contact MCW Log:
- Email: support@mcwlog.com
- Live chat: 24/7 support in Bangla on the platform
- Response Time: Usually within 24 hours; up to 30 days for complex requests
For rights-related requests Write "Data Rights Request" in the email subject line. We will process your request promptly.
Privacy FAQs
Play safe, stay worry-free!
Your data is completely safe with MCW Log. Join today and start your experience on Bangladesh's most trusted gaming platform.