50+
FAQ
6
Categories
24/7
Support
In Bengali
All Answers
Tips: Type keywords into the search box above or filter by category to find answers quickly. If you still can't find what you're looking for, ask us in Bengali via our 24/7 live chat.
The question you're looking for isn't listed here.
Please ask us via our live chat.
Account & Registration
Questions about Registration, Login & Profile
Registering on MCW Log takes just 2–3 minutes. First, registration page Proceed to the page. Then enter your name, mobile number, email address, and date of birth. Create a strong password, agree to the terms, and submit the form. Your account will be created instantly. Please note that registration on MCW Log is completely free.
Was this answer helpful?
KYC (Know Your Customer) is an identity verification process. Before your first withdrawal on MCW Log, you'll need to submit a photo of your National ID (NID) or passport. This is done to secure your account and prevent money laundering. Once KYC is complete, withdrawals are processed much faster — verification is typically done within 24 hours.
Was this answer helpful?
On the login page Click the "Forgot Password?" link. Enter your registered mobile number or email address, and an OTP code will be sent to you. Verify with the code and set a new password. The whole process takes under 5 minutes.
Was this answer helpful?
No. Under MCW Log's policy, each person may only create one account. If multiple accounts are detected, all of them will be suspended and any funds may be forfeited. Enjoy all the benefits with just one account.
Was this answer helpful?
Before closing your account, first withdraw your remaining balance. Then notify our support team via live chat, and we will deactivate your account within 24 hours. Alternatively, if you'd like to take a break from gaming, Responsible Gaming You can use the self-exclusion or cooling-off period feature on that page.
Was this answer helpful?
Deposits & Withdrawals
Questions about payment methods, timelines & limits
MCW Log supports deposits via Mobile Pay, Nagad, Rocket, and Upay, with a minimum deposit of just ৳200. Simply log in → go to Deposit → select your payment method → enter the amount → confirm. Your balance will be credited instantly.
Was this answer helpful?
For KYC-verified accounts, withdrawals are typically processed within 5–30 minutes. Mobile Pay and Nagad are the fastest options. Bank transfers may take 1–3 business days. During peak hours, processing can occasionally take up to 2–4 hours. If your withdrawal takes more than 24 hours, please contact our support team.
Was this answer helpful?
The daily withdrawal limit for standard members is ৳50,000. VIP members enjoy a higher limit along with exclusive benefits. For any questions about withdrawal amounts, please contact our support team.
Was this answer helpful?
First, wait 5–10 minutes — delays can happen occasionally. If the issue persists, note the transaction ID in your mobile banking app and contact us via live chat. Once you provide the transaction ID, we'll resolve the issue within 30 minutes.
Was this answer helpful?
MCW Log does not charge any deposit or withdrawal fees. However, your mobile banking provider (such as Mobile Pay or Nagad) may apply their own transaction fees. There are no additional charges from MCW Log's side.
Was this answer helpful?
Bonuses & Promotions
Questions about Welcome Bonuses, Cashback & Offers
After your first deposit as a new MCW Log member, you'll automatically receive a 150% welcome bonus — no code required. For example, a ৳1,000 deposit earns you a ৳1,500 bonus, giving you a total balance of ৳2,500. The maximum bonus is ৳15,000. To view the wagering requirements, Terms & Conditions Read more.
Was this answer helpful?
A wagering requirement means you need to place a certain amount in bets before you can withdraw your bonus funds. For example, a ৳1,000 bonus with a 10x wagering requirement means you must wager ৳10,000 before the bonus becomes withdrawable. MCW Log's wagering requirements are relatively easy compared to others in the Bangladesh market. For details In the Terms & Conditions Read more.
Was this answer helpful?
Yes! MCW Log offers weekly cashback to regular members. Each week, you'll receive a percentage of your losses back. Reload bonuses, free spins, and special event bonuses are also available. To see all offers, visit the Rewards Page Visit here.
Was this answer helpful?
Yes! Through MCW Log's referral program, invite a friend and earn a bonus once they register and make a deposit. You can find your referral code in the profile section after logging in. Contact the support team to get the current referral bonus rate.
Was this answer helpful?
Games & Casino
Game Types, Providers & How to Play
MCW Log offers 500+ games, including:
- Slots — Classic & Video Slots
- Live Casino — Blackjack, Roulette & Baccarat with real dealers
- Fishing Games — Popular Arcade-Style
- Table Games — Poker, Craps
- Crash Games — Aviator & more
Was this answer helpful?
All games on MCW Log are sourced from leading providers — Pragmatic Play, Evolution Gaming, and Habanero — and are regularly verified by third-party auditing agencies. Game RTP typically ranges from 96% to 98%. You can find the RTP for each game listed alongside it.
Was this answer helpful?
Yes! MCW Log is built with a mobile-first design. Apps are available for both Android and iOS. The full site also runs smoothly on mobile browsers (Chrome, Safari), so you can play all games without installing the app.
Was this answer helpful?
Sports Betting
Questions about cricket, football betting & odds
MCW Log offers betting on 20+ sports including cricket, football, tennis, basketball, volleyball, badminton, and kabaddi. All major tournaments are covered — including Bangladesh cricket matches (BPL, internationals) and the IPL. To browse sports events, Sports Events Page Visit here.
Was this answer helpful?
Yes! MCW Log offers live in-play betting. You can place bets at real-time odds even after a match has started. Odds update every moment. To get started with live betting, Sports Betting page Visit here.
Was this answer helpful?
The minimum bet for Sports Betting on MCW Log is just ৳50 — one of the lowest limits in the Bangladesh market. This means you can enjoy the betting experience even with a small balance. Maximum limits are much higher for major matches; contact support for details.
Was this answer helpful?
Security & Privacy
Questions about account security & data privacy
Completely secure. MCW Log uses 256-bit SSL encryption. Your personal information, payment details, and gaming history are all stored in encrypted form. We never sell your data to third parties. For more details, Privacy Policyto read more.
Was this answer helpful?
Change your password immediately and notify the MCW Log support team. We will terminate all active sessions on your account and conduct a security review. You should also change the password for your mobile banking payment method.
Was this answer helpful?
Absolutely. At MCW Log, Responsible Gaming Several tools are available — deposit limits, session limits, cooling-off periods, and self-exclusion. Our 24/7 support team is also on hand to guide you in the right direction. Asking for help takes courage.
Was this answer helpful?
Top Benefits of MCW Log
You've read the FAQ — now discover why MCW Log is Bangladesh's platform of choice
Licensed & Trusted
MCW Log operates under an international gaming license and undergoes regular third-party audits and security checks.
Fastest Payments
Deposit and withdraw in minutes via Mobile Pay, Nagad, and Rocket. No extra fees.
24/7 Support
For any issue, reach out via live chat. Our experienced team is always ready to assist.
Maximum Bonus
150% welcome bonus, weekly cashback, and a VIP program — the rewards never stop at MCW Log.
On Any Device
Smartphone, tablet, or computer — MCW Log runs smoothly on all devices.
Responsible Gaming
All tools for setting your own limits are free. MCW Log always puts player well-being first.
Didn't find your answer?
Our support team is always here to help
Live Chat
The fastest way to get help. Get instant answers in English.
Available 24/7Email Support
For detailed queries, send us an email. You'll receive a reply within 24 hours.
Always AvailableHelp Center
Visit the detailed guides, tutorials & pages.
Self-HelpJoin MCW Log — Get answers to all your questions!
Now that you've read the FAQ, experience MCW Log for yourself. Register for free and claim your 150% welcome bonus.
18+ Only · SSL Secured ·
Responsible Gaming ·
Terms & Conditions